Do you feel like adding a few touches and renovations to your spa? Do you miss the ideas? Know that today there are many different ways to improve your space such as having a spa forum. But other than that, how else can you do it?
To develop customer loyalty
Customer loyalty is very important. It is very necessary to increase it because, as we know, customers are worth their weight in gold. They are the source of your small business' success and smooth operation. Know that customer satisfaction is more "repeatable". It can also be an asset to allow your business to grow. Therefore, it is imperative that you consider activities that can meet the needs and expectations of your loyal customers. These questions can help you come up with the right ideas: -When was the last time you sent your customers satisfaction questions? Have you ever conducted an evaluation of the quality of the services provided?
Satisfying your customers
You need to program your actions. That is to say, ask yourself what are the means of measuring satisfaction and the quality of your services. Here are a few ideas to help you:
-You can create and then distribute satisfaction questionnaires. Invite all your customers to answer questions on the spot, do it after the treatment not before to avoid embarrassment. As technology is more and more advanced nowadays, use email or social networks to encourage your customers to answer the questionnaires.
-There is also what is called a mystery visit. It is about getting a very detailed report with recommendations to improve all your services. This trick is very beneficial, not only for your time but also for that of your customers. To do so, you must prepare an evaluation grid that is easy to fill out.
